Since May, ACH site leaders have gone on leader rounds and talked with over 65 patients and families from the emergency department, inpatient units, day treatment, and outpatient clinic areas. For our leaders, these sessions have proven to be very fulfilling and a highly valued experience.
Overall, patients and families are very grateful for the care they receive here. They have recognized many different staff members and programs for making a difference in their care experience. This feedback has included but is not limited to nurses, physicians, social workers, art and music therapists, child life activities, security, and the STEP team.
Quite a few patients and families mentioned how much they appreciated when healthcare providers involve them in their care. It was important for them to be treated as a person, with interests, hobbies, emotions, and feelings, rather than just their disease/disorder or what brought them here.
ACH Site Leadership Rounds take place on the first Thursday of every month from 1:00 to 2:00 pm.
If you are interested in learning more about ACH Site Leadership Rounding, please contact firstname.lastname@example.org