PFCC - Newsletter

You can learn about Patient and Family Centred Care activities at Alberta Children's Hospital by reading our monthly e-newsletter - Together We're Better. This newsletter will give you insight into Family Centred Care Initiatives, profile our Family Centred Care champions, and keep you up to date on upcoming education opportunities. Archived copies are available on the FCRC website.

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January 2021 Edition
Farewell to our PFCC Leader - Catherine Morrison
It is with mixed feelings that we share the news of Catherine Morrison’s retirement. We celebrate with her this new chapter of her life but know that she will be dearly missed at the Alberta Children's Hospital (ACH) and in the Patient and Family Centred Care (PFCC) world.

Catherine has been a long time champion of PFCC. Her roots lie in her first social work role in healthcare at the Stollery NICU where she learned to pay attention to the lived experience of patients and became an advocate for PFCC. She carried this experience to Calgary where she worked as a front line worker at Foothills Hospital and a regional manager before moving to the ACH where she has been the manager of the Family and Community Resource Centre and most recently a Patient Care Manager with wide responsibilities including the FCRC, the Child Development Centre, Outreach, Therapeutic Arts, and Patient and Family Centre Care.

It would be difficult to list all of Catherine’s accomplishments as a PFCC leader and champion not alone the many other ways she has impacted healthcare. Catherine says that “the greatest sense of pride I have is the eye I brought to clients and the people I worked with”. Her PFCC contributions at ACH include the creation of the Child and Youth Advisory Council (CAYAC), the engagement of patients and families in the building of ACH, PFCC evaluation, and an engagement framework for the site. To everything she has been a part of, Catherine has brought enthusiasm, wisdom, vision, and collaboration.

In more recent years, Catherine’s journey has evolved to a broader focus on patient experience as a driver for all work in healthcare – whether it be in PFCC, quality and safety, leadership, or staff engagement. She leaves with us the reminder that across the site we will provide the best healthcare be paying attention at all times to patient experience.

Catherine tell us that she feels privileged to have had a career for which she has been passionate and leaves with some reluctance. It is with reluctance too that we say good-bye to Catherine and wish her much joy on her next journey!
A Digital Story - A Seat at the Table
Kristine's story tells about the positive impact virtual health has had on her family.
For more AHS Digital Stories go to AHS's Patient and Family Storytelling Page.
More Staff Champions from PFCC Week
Tammy Still, Nurse, Pediatric Neurology

Tammy Still was nominated along with Dr. JP Appendino as a PFCC Staff Champion during PFCC Week 2020. In the words of the nominee: "An incredible team of knowledge, amazing bedside manner, and patience. They BOTH have answered a barrage of questions from me and never once were inpatient. Tammy has been my lifeline for helping our child while I am at home. Returning messages promptly and thoroughly even though she is so busy too! Then an in office meeting she took the time to connect with our child and realize psychology needed to be involved for his mental state and she got it all set up."
Roxanne Chabun, Dietician, Cardiology

In the words of the parent who nominated Roxanne:"Being a heart baby, our son has struggled with feeding and growth almost since he was born. Roxanne has been so helpful and patient offering up suggestions and making sure that we are able to do what works best for our family. The biggest reason I really appreciate her is because being a first time mom, twin mom and a medical mom is really hard a lot of days. Every time I spoke with her, no matter what was going on she would always tell me that I was doing a really good job. It is so easy to feel like a bad mom speaking with medical professionals because you feel like you can never do enough for your child but Roxane has always been so encouraging. Her small act of telling me that I was doing a good job somedays was enough to keep me going. Her kindness has meant a lot to me this past year." 
Christian Farrier Receives Rhodes Scholarship
How quickly the years have passed since Christian Farrier started as an enthusiastic youth patient advisor with CAYAC. We are happy to celebrate with him the recent announcement of his selection as a Rhodes Scholar. Christian graduated from the Cumming School of Medicine in 2020 and is currently a first year resident at ACH. He will being taking a break from his residency to head to the University of Oxford this fall. Congratulations Christian!

Click Here to read more about Christian's achievement.
Attend Patient and Family Centred Care Rounds - February 4 2020

Patient/Family Advisors are integral members of AHS, but what do Advisors do? How have they helped improve care for Albertans? And how can we partner in meaningful ways?

Join us for a collection of PechaKucha style presentations highlighting the impact of Patient/Family Advisors, when engagement hasn’t gone well, and how we can move forward together. Because we are all human, working together to improve healthcare.

WHEN: Thursday, February 4, 2021 12:00 - 1:00pm
WHERE: Your computer, tablet, or smartphone, via Zoom
Register here to receive the Zoom link
WHO: All staff, physicians, and volunteers are welcome

PFCC Grand Rounds are education events for staff, physicians and volunteers regarding topics related to PFCC, organized by Calgary Zone Patient and Family Centred Care and supported by the Calgary Zone Patient and Family Centred Care Committee. Please direct any questions you have to
Teens Talk Transition Online Workshop Coming Up
Teens Talk Transition Workshops are Coming Soon!

Saturdays February 27 - March 13

Teen Workshop
11:00am - Noon
On Zoom

Parent/Caregiver Session
9:30am - 10:30am
On Zoom

Email for more information and/or to register.