PFCC - Newsletter

You can learn about Patient and Family Centred Care activities at Alberta Children's Hospital by reading our monthly e-newsletter - Together We're Better. This newsletter will give you insight into Family Centred Care Initiatives, profile our Family Centred Care champions, and keep you up to date on upcoming education opportunities. Archived copies are available on the FCRC website.

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OCTOBER 2022 Edition

PFCC Week 2022 Highlights

Our 11th annual Patient and Family Centred Care Week happened October 3-7th at ACH. This week helps raise awareness, promote action, and celebrate the great work being done within the hospital.

We were able to have a more robust week this year, with the return of popular activities from year's gone by. These activities revolved around the theme "Journeying Together" in celebration of the Alberta Children's Hospital 100th Anniversary. Displays in the main gathering space highlight the journey of PFCC and the Family Resource Centre.

Journeying Together Staff Champions

Melissa Quach

Dietician, Cleft Palate and GI Clinics

Melissa goes above and beyond to help with my daughter’s dietary and medical needs. She is kind, listens and always answers phone calls and emails. She has been my daughters dietitian since day 1 and has become part of our family.

An ACH Family

Lisa Burger

Clerk, Rehab Clinic

Lisa has helped me book appointments and organize my schedule for many years. She always smiles even when I am the first appointment of the day. She always is friendly and kind even if I am five minutes late - which does happen. Lisa has been a constant at the hospital in Rehab for the ten years I have been going. 

An ACH Patient

Dr. William MacAllister


Dr. Bill has always gone over and above to provide care and support for my daughter, as well as myself. He's one of the few people who really understands our daughter and what makes her tick. I appreciate his frankness, but also his hope for her future. I feel like he is truly invested in her success. He has taken time out of his schedule to discuss our daughter's school struggles, and that time was invaluable to me and so very appreciated. 

An ACH Family

Team Challenge

Teams from around the hospital took on the challenge of turning a plain, cardboard "suitcase" into a visual illustration of the Patient and Family Centred Care journey. 

The winner this year was “Better Together – One Beat at a Time” by the Cardiology Clinic Team.

Their suitcase represents the experience and journey our cardiology families take with them on every step of their pathway from infancy to young adulthood. This often involves travel between home, ACH and Stollery. Our patient and family centred care is focused on joining together and journeying with families and patients.

In second place was the entry from the Early Childhood Team and in third place was the Health Records Management Team. Thanks to everyone who submitted an entry - they were all unique, creative interpretations of this year's theme.

Leader and Family Walkabouts

Patient and family members partnered with ACH site leaders to walk about the hospital and acknowledge staff (clinical and non-clinical) for the work they do. Each staff member was given a token of appreciation.

By the end of the week, most of the corners of the hospital had been covered and almost 1100 treat bags handed out. 

Shown here is Laurel and and her son saying thanks to staff at the Child Development Centre. 

Upcoming Webinar: Make a Difference by Engaging Patients & Families

Make a Difference by Engagement Patients and Families

October 26 2022

12:00-1:00pm via Zoom

This webinar from Engagement and Patient Experience highlights the Wheel of Engagement which is a powerful tool for understanding the different ways we can include patient and family voices in everything we do. In this interactive session, you will learn about the different methods of inclusion, hear examples of successful engagement, and reflect on what steps you are currently taking to embrace patient and family voices.

Register Here

Upcoming Webinar: When Patients Experience Emotional Harm

When Patients Experience Emotional Harm: How Trust can be Rebuilt

November 30

12:00-1:00pm via Zoom 

Patient Relations’ captures the voice of patients and families and how their experience of emotional harm can erode trust and damage patient-provider relationships. Together we can take steps to prevent harm and learn strategies to rebuild trust.

Sponsored by Engagement and Patient Experience in collaboration with Patient Relations

Register Here

Navigating your Healthcare Resource

Check out this new resource "Navigating your healthcare journey - with the right information".

It was developed for and with patients and families in partnership with the Alberta Health Services Primary Health Care Virtual Patient Engagement Network.

It is a handy, one-stop-shop collection of important patient resources and information links to help people easily find healthcare and information they need.