PFCC - Newsletter

You can learn about Patient and Family Centred Care activities at Alberta Children's Hospital by reading our monthly e-newsletter - Together We're Better. This newsletter will give you insight into Family Centred Care Initiatives, profile our Family Centred Care champions, and keep you up to date on upcoming education opportunities. Archived copies are available on the FCRC website.

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February March 2025 Edition

Leader Rounding at ACH: Fostering Connections

At Alberta Children's Hospital, we believe that open communication and meaningful engagement are essential to delivering the best possible care experience for our patients and families. One way we foster these connections is through Leader Rounding, an initiative designed to bring hospital leaders directly into conversations with patients, families, and staff.


Leader Rounding first launched at ACH in 2019, and after a temporary pause due to the COVID-19 pandemic, we were thrilled to relaunch in the spring of 2024. Since then, we have been hosting monthly rounding sessions, focusing on a range of important topics identified by our leaders as priorities of ACH.


Looking ahead, we are excited to expand our reach to even more areas of the hospital. We currently round on Units 1-4, but our goal is to make Leader Rounding an accessible and impactful experience for all units, departments, and teams. By broadening participation, we hope to deepen our understanding of the unique perspectives within our hospital and further strengthen our culture of Patient and Family Centred Care.


We invite you to review our Quarterly Leader Rounding Report, which highlights key metrics, insights, and actions taken as a result of these conversations. Thank you to all patients, families, and staff who have taken the time to participate in Leader Rounding. Your voices drive meaningful change, and we look forward to continuing these important conversations together.



Upcoming Webinar: Igniting Health Care Connections, The Power of Leader Rounding

Practitioners both new to and experienced in Leader Rounding are invited to attend this informative session hosted by AHS Engagement and Patient Experience on March 14th at 10:00am. The session will be highlighting the benefits of relationship-building for leaders and exploring new strategies for enhancing care.


Register Here

From ACH Patient Advisor to ACH Nurse: Meet Morgan!

Morgan first joined the Child and Youth Advisory Council (CAYAC) at 15, after spending a decade as a patient at Alberta Children’s Hospital (ACH). Feeling motivated to take charge of her health and be more of a leader in her journey, Morgan acted on a recommendation by her family doctor at ACH to join CAYAC. She embraced the advisory role as an opportunity to turn lived experience into meaningful change.


“CAYAC helped me find my passion for healthcare and empowered me to turn my many health experiences into something positive that could help other patients,” Morgan shared. Despite moving away for university, she remained involved in the council virtually, staying on as an advisor until she turned 21.


One of Morgan's most memorable CAYAC moments was contributing to PFCC Week by nominating staff for recognition. “What really sticks out to me is being able to nominate the staff member who made a positive impact on your patient journey and using this as a way of giving back and recognizing all they do, especially now that I am a staff member.”


After completing a Bachelor of Science in Nursing at the University of Alberta and a final practicum at the Stollery Children’s Hospital, Morgan has returned to ACH as a casual nurse on the Nursing Support Team.


Her biggest takeaway from PFCC? The importance of listening to families. “As a new nurse, I learn something new every day, and families are my biggest asset. In CAYAC, we always said, ‘just ask me!’—and I try to do that now whenever I can."

Project ECHO (Extensions for Community Health Outcomes): A New Interdisciplinary Learning Community in Calgary

We are excited to announce the successful launch of Project ECHO, a virtual, interprofessional learning community designed to enhance knowledge-sharing and improve healthcare access. Using the ECHO model, this initiative fosters health equity by connecting healthcare professionals through case-based learning and expert-led discussions, strengthening Calgary’s shared knowledge and amplified capacity to support patients and families.


Using the Hub & Spoke model, project ECHO utilizes multidisciplinary teams of subject matter experts with differing healthcare background to help patients and families in the community receive better care. Six sessions have been planned for this year, all focusing on topics about children with medical complexity.


Sessions are held via Zoom. Each session runs approximately 1 hour and 45 minutes.


Click Here to register for an upcoming ECHO session.

New Video Series:

Home-Blended Foods for Tube-Fed Children

A new resource is now available through the Pediatric Eating and Swallowing (PEAS) project to support families in preparing nutritious, home-blended meals for tube feeding. The Home Blended Food for Tube Feeding (HBFTF) video series was created to provide families with a publicly accessible, practical tool to help meet their child’s nutritional needs.



Developed in collaboration with AHS Nutrition Services, the Wellness Kitchen, and Digital Media Services, the series includes 11 informational videos, each approximately five minutes long.


The project was shaped by the voices of families with lived experience. In 2019, caregivers of children who rely on tube feeding participated in focus groups, sharing valuable insights that helped guide the development of this important resource.


Families can access the HBFTF video series and caregiver handbook here: