Support Another Family

Who can volunteer?

Supportive Family Volunteers have significant experience with a child's health issue or disability. They may be a family member who has cared for a child or an older teenager or young adult who has personal experience with health issues.

The qualities we look for in a Supportive Family Volunteer:

  • Adjusted to their child and family situation
  • Good listening skills
  • Comfortable sharing experiences
  • Accepting of different values and opinions
  • Knowledgeable about resources
  • Able to follow through on commitments
  • Willing to learn about supporting other families

Support is provided to allow those in rural settings to receive orientation and to connect with other families over the phone.

What are the benefits to becoming a Supportive Family Volunteer?

Most of our volunteers get involved to "give back" or "pay it forward". They appreciate the support they received when they started on their own journey and now want to support others.

Additional benefits may include:

  • Training on how to support others
  • Development of communication skills
  • Information on available resources
  • Ongoing networking and learning opportunities

What is the process to become a volunteer?

If you are interested in volunteering or want to learn more about the role contact the Family to Family Connections Coordinator at 403-955-2456 or

To become a Supportive Family Volunteer the Coordinator will help you complete the following steps:

  1. Participate in a screening interview with the Family to Family Connections Coordinator.
  2. Register with Volunteer Resources at the Alberta Children's Hospital. This will include a police record check, reference check, and may require immunization verification.
  3. Attend a 5 hour orientation where you will learn more about the role and how to support others. This includes a volunteer manual for future reference.

What commitment is required?

  • Your involvement as a volunteer will depend on the requests for connections. Typically, a volunteer will have 1 to 3 connections per year.
  • All volunteers are asked to commit to the role for at least one year.
  • The role is very flexible. You can connect with the requesting family at any time that works for you and the family, usually over the telephone.

The coordinator is always available to support your work as a volunteer.