PFCC - Newsletter

You can learn about Patient and Family Centred Care activities at Alberta Children's Hospital by reading our monthly e-newsletter - Together We're Better. This newsletter will give you insight into Family Centred Care Initiatives, profile our Family Centred Care champions, and keep you up to date on upcoming education opportunities. Archived copies are available on the FCRC website.

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October 2018 Edition
Emma Folz, EFFECT
Excellence in Family Focused and Effective Care Transitions (EFFECT) Improving Patient Experience

In January 2017, the Excellence in Family Focused and Effective Care Transitions (EFFECT) Project was piloted to improve the quality and safety of patient transfers from the Pediatric and Neonatal Intensive Care Units (NICU/PICU). After being expanded to all inpatient units, EFFECT has already demonstrated many successes in improving key areas that were identified by families.
"Family preparation has been hugely successful," stated Emma Folz, EFFECT Project Manager. Families are encouraged to do a unit tour of where their child is being transferred -- these tours have been helpful and families feel empowered and more comfortable communicating with their care team in their new environment. "Inpatient nurses feel like families come with more trust," said Folz. With improved coordination and communication between care teams, the nuances of patient care are carried over and families feel like they are a part of one unified team.
EFFECT plans to create a standardized tool to increase the consistency of information shared between teams. It is EFFECT's hope that this tool will become a site-wide resource that will help improve the patient experience of inter-departmental transfers.
PFCC Week is Coming November 5-9, 2018!
Join in on the events and learning opportunities focused on this year's theme, Care is a Family Affair. Visit our website  for full details. 

Check out our new PFCC Week video!

We asked patients, families, staff, and volunteers at the Alberta Children's Hospital, Rotary Flames House, Child Development Services and various ACH Advisory Councils about the importance of family presence in the healthcare environment. Click here to view. We encourage you to share it with others. Thanks to everyone who participated!   
PFCC Week Kick-Off - Monday, November 5

Don't miss the launch of the week in the main gathering space (cafeteria) on Monday, November 5th at lunchtime. Cake will be served. 
Care is a Family Affair Team Challenge

Bring together an ACH team and share with us what Care as a Family Affair means to you by decorating and filling an 8 x 10" wooden picture frame. We provide the frames and you provide the decorating supplies. 

All frames will be displayed in the cafeteria during Patient and Family Centred Care Week (Nov 5-9). The winner will be announced at the PFCC Week Celebration at noon on November 9. The winning team will receive a trophy and a gift card for some "treats". To receive a frame, please email us at
Care is a Family Affair Nominations

Patients, families and caregivers -- please help us to recognize staff (clinical and non-clinical), physicians, and volunteers at Alberta Children's Hospital* who have supported and cared for you as a family. Perhaps they have involved you as a partner in care, made it easier for your family to be at ACH, or recognized the unique nature of your family. 

Think of those little moments when someone's kindness and/or action made a difference for your family.

All nominees will be presented with a Care is a Family Affair button to wear during PFCC Week. 

To submit your nomination, either fill out the 
nomination form or email us with your nomination information at You are welcome to submit more than one!

*Alberta Children's Hospital includes the Child Development Centre and the Rotary Flames House.
PFCC Week Celebration - Friday, November 9

Our week will culminate with a celebration from 12:00-1:00pm (presentations from 12:15-12:45) in the Theatre on the 4th floor.  Come and celebrate our Care is a Family Affair Champions, hear patient and family stories of family presence, and find out who won the Team Challenge! Light refreshments will be served. 
Engagement Tip for AHS Staff
Mindfulness and Presence with Patients and Families 
The hospital can be an overwhelming setting filled with unfamiliar sights, sounds, and faces which is why it is vital that in all patient interactions, we are present in the moment. By giving our full attention and focus, we are better able to provide Patient and Family Centred Care.
Taking mindful moments throughout the day can also help you to reset and reenergize. Every so often during the day, take a moment for a few deep breaths. Pausing helps you slow down and re-center. One strategy might be counting to 10 before going into a room with a patient. As human beings, our minds can be preoccupied by things that have happened in the past as well as worries for the future. By making a conscious effort to be in the present moment, we are less distracted and better equipped to make meaningful connections.

Quote of the Month (from our compassion survey of patients and families)

Learning Opportunities

QHI Webinar: Wednesday, November 7 from 12 -1 pm
Care is a Family Affair highlights the "family" in Patient and Family Centred Care.
Presented by Marni Panas, Senior Advisor, Diversity & Inclusion, and Sherri Di Lallo, Indigenous Child Health Nurse Coordinator, Stollery Awasisak Indigenous Health
Patients and families can register for this webinar by emailing

Your PFCC contributing writers: Juliana Harris, PFCC Liaison; Kim McLelland, PFCC Liaison; Marie McNaughton, Family and Youth Engagement Coordinator.