PFCC - Newsletter

You can learn about Patient and Family Centred Care activities at Alberta Children's Hospital by reading our monthly e-newsletter - Together We're Better. This newsletter will give you insight into Family Centred Care Initiatives, profile our Family Centred Care champions, and keep you up to date on upcoming education opportunities. Archived copies are available on the FCRC website.

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October 2017 Edition
Identifying the gaps, parents and youth participate in a group setting to chart a path from pediatric to adult healthcare.
Charting a Path from Pediatric Healthcare to Adult Healthcare
For many youth and their families, the transition from pediatric healthcare to adult care can be very overwhelming.

Three recent initiatives have put the topic of youth transitions at the forefront, both locally and provincially.  "At ACH, we created the Youth Transition Patient and Family Advisory Council to provide the patient and family voice to these initiatives and other transition-related projects. Transitioning from pediatric to adult healthcare can be a huge shift for families and it's helpful to have real experiences brought to the table during the planning and implementation stages," comments Sandi Oelhaupl, Council Coordinator.

18 people joined the Council after the introductory meeting on September 26. New members will be welcomed until the group reaches 30, with a 50/50 split of youth and parent members. The Council is co-chaired by parent, Brenda McInnis and youth, Adam Watson. 
PFCC Week is Coming November 6-10, 2017!

Join in on the events and learning opportunities focused on this year's theme - "Navigating Health Care with Compassion. Visit our website for full details. 

Check out our new PFCC Week video!

Alberta Children's Hospital patients, families, volunteers, and staff answer the question: What does compassion me to me? Click here to view. We encourage you to share it with others. Thanks to everyone who participated!   
PFCC Week Kick-Off - Monday, November 6

Don't miss the launch of the week in the main gathering space (cafeteria) on Monday, November 6th at lunchtime. Cake will be served. 
Compassion Challenge: Calling all Staff!

Bring together an ACH team and show your thoughts on 
compassion by decorating a 12" paper mache heart. We supply the heart - you provide your own decorating supplies. 

All hearts will be displayed in the cafeteria during Patient and Family Centred Care Week (Nov 6-10). The winner will be announced at the PFCC Week Celebration at noon on November 10. For more information, please click here.
Compassion Moments Nominations

Patients and Families - please help us to identify the compassion champions at ACH. 
Submit your nominations for staff members at ACH who have demonstrated compassion in their interactions with you. Think of those moments when their kindness and empathy has made a difference in your day. The nominees will be honoured during PFCC Week. 
PFCC Week Celebration - Friday, November 10

Our week will culminate with a celebration from 12:00-1:00pm (presentations from 12:15-12:45) in the Theatre on the 4th floor.  Come and celebrate our Compassion Moments Champions, hear patient and family stories of compassion, and find out who won the Compassion Team Challenge! Light refreshments will be served. 
Engagement Tip for AHS Staff
We strongly encourage our Patient and Family Advisors to express their thoughts and ideas, as well as, challenge any organizational assumptions about what patients and families need or want through a culture of healthy dialogue.

In our Patient and Advisor orientation manual we identify five behaviours that support healthy dialogue. These behaviours include:
  • suspension of judgment while listening and speaking
  • respect for differences
  • role and status suspension
  • balancing inquiry and advocacy
  • focus on learning
We believe that when these are practiced by patients, families and staff ... better decisions and outcomes can be realized.
Quote of the Month (from our compassion survey of patients and families)

Learning Opportunities

QHI Webinar: Wednesday, October 25 from 12 -1 pm
Patient and Family Centred Care Data: What are patients and families telling us about our practices?
Presented by Kyle Kemp, Lead, Primary Data Support, Analytics (DIMR) and Paul Wright, Calgary Zone Manager for PFCC, Integrated Quality Management

PFCC Week Webinar: Monday, November 6 from Noon-1 pm in A2-905 (2nd floor) at Alberta Children's Hospital or register from your own computer 

Charting a course toward compassion: Patient and healthcare provider perspectives and experiences

Presented by: Shane Sinclair, PhD, Associate Professor and Cancer Care Research Professor, FON, UofC

PFCC Week Webinar: Wednesday, November 8 from Noon-1 pm in B2-200 (2nd floor) at Alberta Children's Hospital or register from your own computer 

It Takes a Village: Leveraging Compassion-Friendly Environments for the People We Serve and Each Other

Presented by: Dr. Gordon Self, Vice President, Mission, Ethics and Spirituality, Covenant Health

PFCC Week Practice Wise Webinar:
Thursday, November 9 from Noon-1 pm 

Practical Compassion for Healthcare Providers

Presented by: Jaeun Macen, PhD, Spiritual Care Practitioner, Foothills Medical Centre

Pre-registration is not required. Click here for Webinar Login instructions.

PFCC Week Webinar: Friday, November 10 from Noon-1 pm in B2-200 (2nd floor) at Alberta Children's Hospital or register from your own computer 

Why Compassion Matters: Personal Reflections of Patients, Families and Healthcare Providers

Presented by: Patient, Family and AHS Provider Panel
Your PFCC contributing writers: Juliana Harris, PFCC Liaison; Kim McLelland, PFCC Liaison; Marie McNaughton, Family and Youth Engagement Coordinator.