Alberta Health Services (AHS) is committed to including the patient and family voice in everything we do, from being a part of the care team to contributing to the design, delivery, and evaluation of healthcare services. As a result, staff are strongly encouraged to seek out patient and family representatives to join them at the project/committee table as partners. It is important to recognize that bringing patients and families to the table requires thoughtful planning as to how to create and sustain a meaningful engagement opportunity.
This involves clearly defining expectations in having a patient/ family voice at the table both to the representative(s) and the rest of the stakeholder group, outlining the goals or objectives of the work, and explaining how their input will be used. It is also important for patient and family representatives to be given updates as to what has happened with their contributions. For more information on how the ACH PFCC team can support you please email us at firstname.lastname@example.org.