PFCC - Newsletter
You can learn about Patient and Family Centred Care activities at Alberta Children's Hospital by reading our monthly e-newsletter - Together We're Better. This newsletter will give you insight into Family Centred Care Initiatives, profile our Family Centred Care champions, and keep you up to date on upcoming education opportunities. Archived copies are available on the FCRC website.
To receive the newsletter via email, please send your email address to firstname.lastname@example.org.
Welcome to the January edition of Together We're Better.
A New Year with New Faces and New Opportunities
It's a new year - with new faces and new opportunities for Patient and Family Centred Care at the Alberta Children's Hospital.
Our new staff member - Juliana Harris - started in her role as Patient and Family Centred Care Liaison on January 12th. See her biography below.
Several new members have joined our Patient and Family Centred Care Steering Committee. We welcome Karen McCullagh, Garrity Beales, John McVicar, and Rachael O'Neill as family committee members and Molly Dorran as a staff committee member. In 2015, this committee will be actively participating in work on patient and family engagement at ACH as well as other initiatives.
Last week, nine new volunteers received training to provide peer support through Family to Family Connections. In addition to providing one to one support, some of these volunteers will be involved in expanding peer support to the bedside and a clinic setting.
We anticipate many opportunities this year for members of our Patient and Family Centred Care Network to provide their input and feedback. For example, four of our volunteers are just embarking on helping the Neonatal Follow-up Clinic review their information for families.
A new year presents new opportunities to learn. We regularly host webinars from the Institute for Patient and Family Centred Care on site. You are welcome to attend these free sessions as a staff person or as a patient or family member. Check out sessions happening in the next few weeks in the right column of the newsletter.
Thanks for all you do to support Patient and Family Centred Care at ACH.
Together We're Better!
Our New Patient and Family Centred Care Liaison
Juliana Harris has just joined the ACH PFCC team as the Patient and Family Centred Care Liaison. She will be assuming the co-chair role of the Patient and Family Centred Care Steering Committee and collaborating on different strategic initiatives that promote and facilitate Patient and Family Centred Care partnerships within the Alberta Children's Hospital.
Juliana brings 15 years of business management experience in both a consulting capacity and a corporate environment. Her experience includes facilitating strategic planning sessions, project and change management, operational consulting, business process improvement, and leadership coaching.
Over the last 10 years though, Juliana has been on a journey to redefine what success looks like for herself and her family. The catalyst of such a journey began when her first child was diagnosed with Rett Syndrome, a rare and severe cognitive and developmental disorder. Juliana discovered that she had the power and control to determine whether she and her family simply survived or thrived in the face of these challenges. This journey hasn't always been easy or predictable, but through redefining success, reframing challenges as opportunities for growth, she has been able to craft a different but meaningful life for herself and her family, which includes a supportive husband and two daughters.
Another contributing factor is the support and care that the family has received from the Alberta Children's Hospital along the way. She is honoured to be given the responsibility and opportunity to strengthen the patient and family centred care experience and looks forward to working with the many different advisors that help make this happen!
In This IssueA New Year
New PFCC Liaison
Webinar - Role of Leaders
Webinar - Communication Essentials
Webinar - What a Shame
Webinar - Patient and Family Advisor
Advancing the Practice of Patient and Family Centred Care: The Role of Leaders
Thursday January 27, 2015
11:00 AM - Noon
Join us in this webinar from the Institute for Patient and Family Centred Care. Senior leaders of healthcare organizations are key to advancing the practice of PFCC and transforming organizational culture. Whether you are a senior leader-or you are hoping to influence the leadership of your organization-join this webinar to discuss the essential roles of leaders in developing meaningful and sustained partnerships with patients and families.
Communication Essentials for Patient and Family Centred Care
Tuesday February 3, 2015
11:00 AM - Noon
We can only engage patients and families and truly provide patient and family centred care with effective patient and family centred communication. Join this webinar from the Institute for Patient and Family Centred Care to learn essential skills and strategies to help build trusting relationships, reduce patient and family anxiety, enhance emotional support, and ultimately reduce medical errors due to miscommunication.
What a Shame: The Impact of Mistakes on Healthcare Professionals
Wednesday February 11, 2015
9:00 - 10:30 AM
This interactive webinar aims to explore the emotional impact of mistakes and the feelings of shame a healthcare provider may experience following these events. The session is presented by doctoral candidate Diane Aubin who completed a recent study of the personal experiences of nurses, physicians, residents and pharmacists at two children's hospitals along with physician and host of CBC's White Coat Black Art, Dr. Brian Goldman. The presenters will engage the audience in a conversation about their thoughts about mistakes, how mistakes impact health professionals, and what can be done to help those who make mistakes cope with the shame they feel.
Being an Effective Patient or Family Advisor
Thursday February 12, 2015
11:00 AM - Noon
Health care organizations find having Patient and Family Advisors on boards, committees, and advisory councils help to develop patient and family centred processes and policy and improve quality and safety. Everyone-administrators, clinicians, staff, and advisors-can enhance the effectiveness of their collaboration by learning processes that begin with recruitment and continue through training and engagement of advisors. This webinar from the Institute for Patient and Family Centered Care will give you guidance for maximizing the potential and the impact of advisors.