PFCC - Newsletter
You can learn about Patient and Family Centred Care activities at Alberta Children's Hospital by reading our monthly e-newsletter - Together We're Better. This newsletter will give you insight into Family Centred Care Initiatives, profile our Family Centred Care champions, and keep you up to date on upcoming education opportunities. Archived copies are available on the FCRC website.
To receive the newsletter via email, please send your email address to email@example.com.
Welcome to the March edition of Together We're Better.
One of the four principles of Patient and Family Centred Care is Information Sharing. To participate in care and decision making as an active partner patients and families need timely access to information. Healthcare professionals are encouraged to share complete and unbiased information with patients and families in a manner that is useful and affirming.
It takes time for a family to gain an understanding of a child's illness or condition. They need to feel comfortable with asking questions and with seeking clarification when they don't understand. They also need access to quality consumer health information.
Welcome to our new Child Health Information Specialist
Where does a family go to find quality information about their child's illness or health condition? The Internet can be a scary place with worse case scenarios and untested theories. Fortunately, at the Alberta Children's Hospital we have a Child Health Information Specialist.
The Child Health Information Specialist has the expertise and tools to research current, evidence based information for families. She works with families to understand their information needs and navigates the library and databases to find appropriate health information for them. She can also direct families and healthcare professionals to appropriate information sources.
New to the role of Child Health Information Specialist is Brittany Gregson (see her introduction below). Brittany would be happy to talk to you more about finding quality consumer health information.
You can reach Brittany at 403-955-7745 or firstname.lastname@example.org
Information for Families at the Family and Community Resource Centre
It may look like a library, but there's a lot more going on in the Family and Community Resource Centre (FCRC) on the second floor of ACH. The FCRC's role is to help families find the information, resources and support they need. The Resource Centre's doors are always open. Family Support Specialists are available Monday through Friday from 8:00 a.m. to 6:00 p.m.
Here's a sample of the resources and support available:
- a library of child health consumer information
- information on community resources
- assistance in organizing family accommodations and other practical needs
- help navigating the hospital and supports available
- a Family Journal to assist families in keeping track of health records/information
- computer and internet access
Best advice for families - if you don't know where to go or how to access the information you need, contact the Family and Community Resource Centre and they will assist you or direct you to someone who can.
Contact the FCRC at 403-955-3272 or FCRC@albertahealthservices.ca
Every month, we want to introduce you to some of the family members and staff involved with Patient and Family Centred Care initiatives at ACH.
This month, meet Brittany Gregson, our new Child Health Information Specialist and Kim Bailey and Corene Usselman, two of our Family Support Specialists.
Hailing from Edmonton, Alberta, Brittany Gregson is a graduate of Grant MacEwan University's Library and Information Technology program. Along with a love of literacy and educating, she loves to help others and is delighted to assist families as the Child Health Information Specialist. As an information professional, Brittany feels strongly that knowledge is a powerful tool and will do her best to equip each family with the information they need.
Brittany brings youthful energy and passion to the FCRC team. The team is pleased to have a "technology native" join them to provide some direction and leadership on using technology to get information and resources in the hands of families.
Kim Bailey is a Registered Social Worker and a mother of two grown children. She started working at Alberta Children's Hospital in 1995 - first in Admitting, and then moving into various roles until finally ending up working where she always imagined herself, as a Family Support Specialist.
Says Kim: What I love the most about my work, is being able to support families with anything they need while they adjust to having a child who requires medical services. Knowing that there are people here who care and can help them negotiate the system is a huge relief to many parents.
Corene Usselman's passion is working with children and families. She is a Registered Social Worker with experience in Child Protective Services and as a Child and Adolescent Mental Health Therapist. She moved to Calgary in 2009 from the C rowsnest Pass and joined the FCRC team in 2010. For Corene, supporting families is crucial to the care of a patient at Alberta Children's Hospital. In her words "you support and empower families so they have the strength to care for their children".
In This IssueInformation Sharing
Child Health Info Specialist
FCC Rounds - March 25
Webinar April 8
Tuesday, March 25
Family Centred Care Rounds
8:30 - 9:30 a.m.
Mark your calendar for the next Family Centred Care Rounds.
These Rounds feature digital stories and explore the experience of a staff and a family. Personal experience and perspectives shared by the story tellers and speakers help us to be critically reflective about our own experiences and thoughtful about the real practice of Family Centred Care.
Staff and family members are encouraged to attend. No sign-up is required.
Thurs, April 8
Re-invigorating a Patient/Family Advisory Program and Enhancing PFCC in Your Institution
11:00 a.m. to Noon
Staff and Family Members are invited to view this webinar from the Institute of Patient and Family Centered Care.
The involvement of patients and families helps to improve patient- and family-centered care in daily practices and hospital initiatives. Sometimes an established patient/family advisor program needs to be re-energized to continue its success and productivity. This webinar will discuss ways institutions can enhance an already established patient/family advisor program and help maintain its sustainability.
Did you know that the Canadian Association of Paediatric Health Centres (CAPHC) offers free webinars on a variety of child health topics?
Upcoming sessions include a series on social paediatrics and a session on youth engagement and technology.